service form<\/a><\/b> and a copy of the invoice. In the event that a product subject to complaint is sent in, the cost of shipping to \u201cekey\u201d and the risk of any loss are borne by the customer.
\nAn estimate will be provided upon request for any repair services performed outside the scope of the warranty and guarantee. If the device is requested to be returned after an estimate has been sent without repairs being made, a processing fee in the amount of EUR 48.72 including VAT will be charged.<\/p>\nNo warranty claims can be made for products which were damaged or became inoperative<\/strong><\/p>\n\n- due to improper use, non-observance of the user information included in the delivered product\u2019s operating instructions,<\/li>\n
- due to using the contract goods in conjunction with devices or programs which did not have an explicit, written confirmation of compatibility from \u201cekey,\u201d<\/li>\n
- due to defects stemming from changes to the product that were not made by \u201cekey,\u201d<\/li>\n
- due to repair attempts by third parties, i.e. not \u201cekey\u201d or its designated service partners,<\/li>\n
- due to improper transport or improper packaging when returning the product to \u201cekey,\u201d<\/li>\n
- due to improper handling or because of mechanical stress or impact (e.g. dropping, blows, high pressure, or similar),<\/li>\n
- or due to improper installation of products by third parties.<\/li>\n<\/ul>\n
.<\/p>\n
Liability limitation<\/strong>
\nAll claims for compensation shall be excluded in the case of minor negligence. This does not apply to personal injury.<\/p>\n<\/div>