{"id":11884,"date":"2023-06-01T10:33:11","date_gmt":"2023-06-01T08:33:11","guid":{"rendered":"https:\/\/dev.ekey.net\/faq-about-the-ekey-bionyx-system\/"},"modified":"2024-07-09T15:39:29","modified_gmt":"2024-07-09T13:39:29","slug":"faq-about-the-ekey-bionyx-system","status":"publish","type":"page","link":"https:\/\/dev.ekey.net\/en_int\/faq-about-the-ekey-bionyx-system\/","title":{"rendered":"FAQs about the ekey bionyx system"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" 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style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">FAQs about the ekey bionyx system<\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Answers to questions about devices and 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 value='0'\/>\r\n    \t\t\t<input type='hidden' name='wpml_lang'\r\n\t\t       value='en_int'\/>\r\n\t    <input type=\"hidden\" name=\"filters_changed\" value=\"0\">\r\n    <input type=\"hidden\" name=\"filters_initial\" value=\"1\">\r\n        <div style=\"clear:both;\"><\/div>\r\n<\/form>\t<\/div>\r\n\r\n\t\t\t<\/div>\r\n\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column faq-dline\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\">    <div class=\"ekeybionyxfaq-categories-dropdown\">\n        <select id=\"categories-dropdown\">\n            <option value=\"\">-- W\u00e4hlen Sie eine Kategorie --<\/option>\n                            <option value=\"activation-en_int\" selected>Activation<\/option>\n                            <option value=\"ekey-bionyx-app-en_int\" >ekey bionyx App<\/option>\n                            <option value=\"error-signals-troubleshooting-en_int\" >Error signals &amp; troubleshooting<\/option>\n                            <option value=\"frequently-asked-questions-en_int\" >Frequently Asked Questions<\/option>\n                            <option value=\"general-en_int\" >General<\/option>\n                            <option value=\"maintenance-en_int\" >Maintenance<\/option>\n                            <option value=\"smart-home-integration-en_int\" >Smart home integration<\/option>\n                            <option value=\"update-en_int\" >Update<\/option>\n                            <option value=\"use-en_int\" >Use<\/option>\n                    <\/select>\n    <\/div>\n    <div class=\"ekeybionyxfaq-box\">\n        <div class=\"ekeybionyxfaq-categories\">\n                            <a class=\"active\" href=\"\/en_int\/wp-json\/wp\/v2\/pages\/11884?faq_kategorie=activation-en_int&#038;bionyx_mode\">Activation<\/a> \n                            <a class=\"\" href=\"\/en_int\/wp-json\/wp\/v2\/pages\/11884?faq_kategorie=ekey-bionyx-app-en_int&#038;bionyx_mode\">ekey bionyx App<\/a> \n                            <a class=\"\" href=\"\/en_int\/wp-json\/wp\/v2\/pages\/11884?faq_kategorie=error-signals-troubleshooting-en_int&#038;bionyx_mode\">Error signals &amp; troubleshooting<\/a> \n                            <a class=\"\" href=\"\/en_int\/wp-json\/wp\/v2\/pages\/11884?faq_kategorie=frequently-asked-questions-en_int&#038;bionyx_mode\">Frequently Asked Questions<\/a> \n                            <a class=\"\" href=\"\/en_int\/wp-json\/wp\/v2\/pages\/11884?faq_kategorie=general-en_int&#038;bionyx_mode\">General<\/a> \n                            <a class=\"\" href=\"\/en_int\/wp-json\/wp\/v2\/pages\/11884?faq_kategorie=maintenance-en_int&#038;bionyx_mode\">Maintenance<\/a> \n                            <a class=\"\" href=\"\/en_int\/wp-json\/wp\/v2\/pages\/11884?faq_kategorie=smart-home-integration-en_int&#038;bionyx_mode\">Smart home integration<\/a> \n                            <a class=\"\" href=\"\/en_int\/wp-json\/wp\/v2\/pages\/11884?faq_kategorie=update-en_int&#038;bionyx_mode\">Update<\/a> \n                            <a class=\"\" href=\"\/en_int\/wp-json\/wp\/v2\/pages\/11884?faq_kategorie=use-en_int&#038;bionyx_mode\">Use<\/a> \n                    <\/div>\n        <div class=\"ekeybionyxfaq-box-faqs\" id=\"ekeybionyxfaq\">\n            <div class=\"ekeybionyxfaq-modes\">\n                                    <a class=\"\" href=\"\/en_int\/wp-json\/wp\/v2\/pages\/11884?faq_kategorie=activation-en_int&#038;bionyx_mode=local-mode-en_int\" data-mode=\"local-mode-en_int\">Local mode<\/a> \n                                    <a class=\"\" href=\"\/en_int\/wp-json\/wp\/v2\/pages\/11884?faq_kategorie=activation-en_int&#038;bionyx_mode=plus-mode-en_int\" data-mode=\"plus-mode-en_int\">Plus mode<\/a> \n                            <\/div>\n\n                        <div class=\"ekeybionyxfaq\">\n                                    <div id=\"faq-51856\" class=\"faq-item\">\n                        <h2 class=\"faq-question\"><span class=\"toggle-icon\">+<\/span> What do I have to consider before activation?<span class=\"mode-icon\" data-mode=\"plus mode\">\n        Plus mode    <\/span><\/h2>\n                        <div class=\"faq-answer\"><p>Some functions such as remote opening or sending push messages are only activated if your ekey system is connected to the internet. A stable, password-protected 2.4 GHz WLAN network with at least WPA-PSK2 encryption is essential in the wireless range of the front door. You can also set up activation via a hotspot on your mobile device. The procedure for setting up the hotspot can be found in the operating instructions for your mobile device.<\/p>\n                        <p><a href =\"https:\/\/dev.ekey.net\/en_int\/ekeybionyx_faq\/what-do-i-have-to-consider-before-activation\/\" target =\"_blank\">Link<\/a><\/p>\n                    <\/div>\n                   \n                    <\/div>\n                                    <div id=\"faq-51857\" class=\"faq-item\">\n                        <h2 class=\"faq-question\"><span class=\"toggle-icon\">+<\/span> I have a new ekey fingerprint scanner system. What are the first steps now?<span class=\"mode-icon\" data-mode=\"local mode-plus mode\">\n        Local mode, Plus mode    <\/span><\/h2>\n                        <div class=\"faq-answer\"><p>1. Download the ekey bionyx app from the App Store or Google Play.<br \/>\n2. Start the app.<br \/>\n3. Establish the power supply for the ekey system. If the system is already powered, disconnect it for at least 10 seconds and then reconnect it. The devices are then in activation mode.<br \/>\n4. Follow the instructions in the ekey bionyx app.<\/p>\n                        <p><a href =\"https:\/\/dev.ekey.net\/en_int\/ekeybionyx_faq\/i-have-a-new-ekey-fingerprint-scanner-system-what-are-the-first-steps-now\/\" target =\"_blank\">Link<\/a><\/p>\n                    <\/div>\n                   \n                    <\/div>\n                                    <div id=\"faq-51823\" class=\"faq-item\">\n                        <h2 class=\"faq-question\"><span class=\"toggle-icon\">+<\/span> How many control unit extension modules can I connect to an ekey control unit DRM?<span class=\"mode-icon\" data-mode=\"\">\n            <\/span><\/h2>\n                        <div class=\"faq-answer\"><p>You can connect any two control unit extension modules to an ekey control unit DRM and configure up to 18 relays. ekey offers control unit extension modules with 2 or 8 relays.<\/p>\n                        <p><a href =\"https:\/\/dev.ekey.net\/en_int\/ekeybionyx_faq\/how-many-control-unit-extension-modules-can-i-connect-to-an-ekey-control-unit-drm\/\" target =\"_blank\">Link<\/a><\/p>\n                    <\/div>\n                   \n                    <\/div>\n                                    <div id=\"faq-51822\" class=\"faq-item\">\n                        <h2 class=\"faq-question\"><span class=\"toggle-icon\">+<\/span> How do I activate ekey control unit extension modules?<span class=\"mode-icon\" data-mode=\"\">\n            <\/span><\/h2>\n                        <div class=\"faq-answer\"><p><img decoding=\"async\" src=\"https:\/\/dev.ekey.net\/wp-content\/faqs\/controller_erweiterung_1.png\" alt=\"\" width=\"250\" height=\"498\" \/> <img decoding=\"async\" src=\"https:\/\/dev.ekey.net\/wp-content\/faqs\/controller_erweiterung_2.png\" alt=\"\" width=\"250\" height=\"498\" \/> <img decoding=\"async\" src=\"https:\/\/dev.ekey.net\/wp-content\/faqs\/controller_erweiterung_3.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/p>\n<p>1. Disconnect the ekey bionyx system from the power supply.<br \/>\n2. Remove the EXTENSION LINK from the back of the control unit extension module.<br \/>\n3. Plug the EXTENSION LINK into the left-hand side of the control unit extension module.<br \/>\n4. Push the ekey control unit DRM and the control unit extension module together.<br \/>\n5. Reconnect to the power supply. You can now configure the relays: <a href=\"https:\/\/dev.ekey.net\/en\/faq-bionyx\/how-can-i-assign-a-function-to-a-relay\/\">How can I assign a function to a relay?<\/a><\/p>\n                        <p><a href =\"https:\/\/dev.ekey.net\/en_int\/ekeybionyx_faq\/how-do-i-activate-ekey-control-unit-extension-modules\/\" target =\"_blank\">Link<\/a><\/p>\n                    <\/div>\n                   \n                    <\/div>\n                                    <div id=\"faq-51815\" class=\"faq-item\">\n                        <h2 class=\"faq-question\"><span class=\"toggle-icon\">+<\/span> Can I select the Plus mode right away during activation?<span class=\"mode-icon\" data-mode=\"plus mode\">\n        Plus mode    <\/span><\/h2>\n                        <div class=\"faq-answer\"><p>Yes, you can choose between Local mode and Plus mode during activation.<\/p>\n                        <p><a href =\"https:\/\/dev.ekey.net\/en_int\/ekeybionyx_faq\/can-i-select-the-plus-mode-right-away-during-activation\/\" target =\"_blank\">Link<\/a><\/p>\n                    <\/div>\n                   \n                    <\/div>\n                                    <div id=\"faq-51873\" class=\"faq-item\">\n                        <h2 class=\"faq-question\"><span class=\"toggle-icon\">+<\/span> How do I store a new finger?<span class=\"mode-icon\" data-mode=\"local mode-plus mode\">\n        Local mode, Plus mode    <\/span><\/h2>\n                        <div class=\"faq-answer\"><p><img decoding=\"async\" src=\"https:\/\/dev.ekey.net\/wp-content\/faqs\/en\/ekey_bionyx_faq_EN_Benutzer_12_13_14_15_16_53.jpg\" alt=\"\" width=\"250\" height=\"498\" \/> <img decoding=\"async\" src=\"https:\/\/dev.ekey.net\/wp-content\/faqs\/en\/ekey_bionyx_faq_EN_Benutzer_Benutzerinfos_12_14_15_16_53.jpg\" alt=\"\" width=\"250\" height=\"498\" \/> <img decoding=\"async\" src=\"https:\/\/dev.ekey.net\/wp-content\/faqs\/en\/ekey_bionyx_faq_EN_Benutzer_Benutzerinfos_Waehlen_Sie_Finger_aus_12_14_15.jpg\" alt=\"\" width=\"250\" height=\"498\" \/><\/p>\n<p>1. Tap on the \u201cPersons\u201d symbol in the menu bar.<br \/>\n2. Select the desired person.<br \/>\n3. Tap on the \u201c+\u201d symbol.<br \/>\n4. Follow the instructions.<\/p>\n                        <p><a href =\"https:\/\/dev.ekey.net\/en_int\/ekeybionyx_faq\/how-do-i-store-a-new-finger\/\" target =\"_blank\">Link<\/a><\/p>\n                    <\/div>\n                   \n                    <\/div>\n                                    <div id=\"faq-51844\" class=\"faq-item\">\n                        <h2 class=\"faq-question\"><span class=\"toggle-icon\">+<\/span> How does the activation of the ekey system work?<span class=\"mode-icon\" data-mode=\"\">\n            <\/span><\/h2>\n                        <div class=\"faq-answer\"><p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/jMxWCaxNG0E?controls=0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n                        <p><a href =\"https:\/\/dev.ekey.net\/en_int\/ekeybionyx_faq\/how-does-the-activation-of-the-ekey-system-work\/\" target =\"_blank\">Link<\/a><\/p>\n                    <\/div>\n                   \n                    <\/div>\n                                    <div id=\"faq-51845\" class=\"faq-item\">\n                        <h2 class=\"faq-question\"><span class=\"toggle-icon\">+<\/span> Why do I need an ekey bionyx account?<span class=\"mode-icon\" data-mode=\"plus mode\">\n        Plus mode    <\/span><\/h2>\n                        <div class=\"faq-answer\"><p>For security reasons, the ekey bionyx account is required for registration. This means that your account is linked to the components (ekey fingerprint scanner and ekey control unit) and to the authorized mobile devices. An ekey bionyx account is required for anyone who makes changes or adjustments to the system \u2013 i.e. for system administrators and administrators. Persons do not need an ekey bionyx account.<\/p>\n                        <p><a href =\"https:\/\/dev.ekey.net\/en_int\/ekeybionyx_faq\/why-do-i-need-an-ekey-bionyx-account\/\" target =\"_blank\">Link<\/a><\/p>\n                    <\/div>\n                   \n                    <\/div>\n                                    <div id=\"faq-51871\" class=\"faq-item\">\n                        <h2 class=\"faq-question\"><span class=\"toggle-icon\">+<\/span> How do I create a new person or administrator?<span class=\"mode-icon\" data-mode=\"local mode-plus mode\">\n        Local mode, Plus mode    <\/span><\/h2>\n                        <div class=\"faq-answer\"><p><img decoding=\"async\" src=\"https:\/\/dev.ekey.net\/wp-content\/faqs\/en\/ekey_bionyx_faq_EN_Benutzer_12_13_14_15_16_53.jpg\" alt=\"\" width=\"250\" height=\"498\" \/><\/p>\n<p>1. Tap on the \u201cPersons\u201d symbol in the menu bar.<br \/>\n2. Tap on \u201c+\u201d in the bottom right.<br \/>\n3. Decide whether you want to create a user or an administrator.<br \/>\n4. Follow the instructions.<\/p>\n                        <p><a href =\"https:\/\/dev.ekey.net\/en_int\/ekeybionyx_faq\/how-do-i-create-a-new-user-or-administrator\/\" target =\"_blank\">Link<\/a><\/p>\n                    <\/div>\n                   \n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n        <script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What do I have to consider before activation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Some functions such as remote opening or sending push messages are only activated if your ekey system is connected to the internet. A stable, password-protected 2.4 GHz WLAN network with at least WPA-PSK2 encryption is essential in the wireless range of the front door. 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