{"id":4893,"date":"2023-06-01T10:39:30","date_gmt":"2023-06-01T08:39:30","guid":{"rendered":"https:\/\/dev.ekey.net\/support-ticket\/"},"modified":"2024-10-21T14:39:34","modified_gmt":"2024-10-21T12:39:34","slug":"support-ticket","status":"publish","type":"page","link":"https:\/\/dev.ekey.net\/en\/support-ticket\/","title":{"rendered":"Support ticket"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-padding-bottom:20px;--awb-background-color:var(--awb-color5);--awb-background-image:url(&quot;https:\/\/dev.ekey.net\/wp-content\/uploads\/fingerprint_banner.svg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Support ticket<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:0px;--awb-margin-top:5px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"fusion-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-breadcrumb-sep:&#039;&#039;;\" aria-label=\"Breadcrumb\"><ol class=\"awb-breadcrumb-list\"><li class=\"fusion-breadcrumb-item awb-breadcrumb-sep\" ><a href=\"https:\/\/dev.ekey.net\/en\/\" class=\"fusion-breadcrumb-link\"><span >Home<\/span><\/a><\/li><\/ol><\/nav><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Open a support ticket<\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"font-weight: 400;\">Please describe your request in as much detail as possible and provide us with as much information as possible.<br \/>\nOur support team can only help you quickly if you provide exact information about which errors are involved.<\/p>\n<\/div><script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_18' style='display:none'><div id='gf_18' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_18'  action='\/en\/wp-json\/wp\/v2\/pages\/4893#gf_18' data-formid='18' novalidate>\n        <div id='gf_progressbar_wrapper_18' class='gf_progressbar_wrapper' data-start-at-zero='1'>\n        \t<p class=\"gf_progressbar_title\">Step <span class='gf_step_current_page'>1<\/span> of <span class='gf_step_page_count'>3<\/span> - Kontaktdaten\n        \t<\/p>\n            <div class='gf_progressbar gf_progressbar_custom' aria-hidden='true'>\n                <div class='gf_progressbar_percentage percentbar_custom percentbar_0' style='width:0%; color:#fff; background-color:#00457c;'><span>0%<\/span><\/div>\n            <\/div><\/div>\n                        <div class='gform-body gform_body'><div id='gform_page_18_1' class='gform_page ' data-js='page-field-id-1' >\n                                    <div class='gform_page_fields'><div id='gform_fields_18' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_18_43\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_43\" ><h3 class=\"gsection_title\">Informationen zum Produkt<\/h3><\/div><div id=\"field_18_19\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_19\" ><label class='gfield_label gform-field-label' for='input_18_19'>Ich bin ...<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_19' id='input_18_19' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='privatkunde' >Privatkunde<\/option><option value='hersteller-haendler' >Hersteller\/H\u00e4ndler<\/option><\/select><\/div><\/div><div id=\"field_18_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_1\" ><label class='gfield_label gform-field-label' for='input_18_1'>Firmenname<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_18_1' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_3\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_3\" ><label class='gfield_label gform-field-label' for='input_18_3'>Anrede<\/label><div class='ginput_container ginput_container_select'><select name='input_3' id='input_18_3' class='large gfield_select'     aria-invalid=\"false\" ><option value='m' >Herr<\/option><option value='w' >Frau<\/option><\/select><\/div><\/div><div id=\"field_18_4\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-five-twelfths gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_4\" ><label class='gfield_label gform-field-label' for='input_18_4'>Vorname<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_18_4' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_6\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_6\" ><label class='gfield_label gform-field-label' for='input_18_6'>Nachname<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_18_6' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_9\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_9\" ><label class='gfield_label gform-field-label' for='input_18_9'>E-Mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_9' id='input_18_9' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"email\"\/>\n                        <\/div><\/div><div id=\"field_18_10\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_10\" ><label class='gfield_label gform-field-label' for='input_18_10'>Telefonnummer<\/label><div class='ginput_container ginput_container_phone'><input name='input_10' id='input_18_10' type='tel' value='' class='large'    aria-invalid=\"false\"  autocomplete=\"tel\" \/><\/div><\/div><div id=\"field_18_11\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_11\" ><label class='gfield_label gform-field-label' for='input_18_11'>Stra\u00dfe<\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_18_11' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_18\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_18\" ><label class='gfield_label gform-field-label' for='input_18_18'>PLZ<\/label><div class='ginput_container ginput_container_text'><input name='input_18' id='input_18_18' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_13\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-five-twelfths field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_13\" ><label class='gfield_label gform-field-label' for='input_18_13'>Ort<\/label><div class='ginput_container ginput_container_text'><input name='input_13' id='input_18_13' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_14\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-third gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_14\" ><label class='gfield_label gform-field-label' for='input_18_14'>Land<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_14' id='input_18_14' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' ><\/option><option value='AX' >Aland Islands<\/option><option value='AL' >Albanien<\/option><option value='AD' >Andorra<\/option><option value='AT' >\u00d6sterreich<\/option><option value='BY' >Wei\u00dfrussland<\/option><option value='BE' >Belgien<\/option><option value='BA' >Bosnien und Herzegowina<\/option><option value='BG' >Bulgarien<\/option><option value='HR' >Kroatien<\/option><option value='CZ' >Tschechien<\/option><option value='DK' >D\u00e4nemark<\/option><option value='EE' >Estland<\/option><option value='FO' >F\u00e4r\u00f6er Inseln<\/option><option value='FI' >Finnland<\/option><option value='FR' >Frankreich<\/option><option value='DE' >Deutschland<\/option><option value='GI' >Gibraltar<\/option><option value='GR' >Griechenland<\/option><option value='GG' >Guernsey<\/option><option value='VA' >Heiliger Stuhl (Staat der Vatikanstadt)<\/option><option value='HU' >Ungarn<\/option><option value='IS' >Island<\/option><option value='IE' >Irland<\/option><option value='IM' >Isle of Man<\/option><option value='IT' >Italien<\/option><option value='JE' >Jersey<\/option><option value='XK' >Kosovo<\/option><option value='LV' >Lettland<\/option><option value='LI' >Liechtenstein<\/option><option value='LT' >Litauen<\/option><option value='LU' >Luxemburg<\/option><option value='MK' >Mazedonien, die ehemalige jugoslawische Republik<\/option><option value='MT' >Malta<\/option><option value='MD' >Moldawien, Republik<\/option><option value='MC' >Monaco<\/option><option value='ME' >Montenegro<\/option><option value='NL' >Niederlande<\/option><option value='NO' >Norwegen<\/option><option value='PL' >Polen<\/option><option value='PT' >Portugal<\/option><option value='RO' >Rum\u00e4nien<\/option><option value='SM' >San Marino<\/option><option value='RS' >Serbien<\/option><option value='CS' >Serbien und Montenegro<\/option><option value='SK' >Slowakei<\/option><option value='SI' >Slowenien<\/option><option value='ES' >Spanien<\/option><option value='SJ' >Spitzbergen und Jan Mayen<\/option><option value='SE' >Schweden<\/option><option value='CH' >Schweiz<\/option><option value='UA' >Ukraine<\/option><option value='GB' >Vereinigtes K\u00f6nigreich<\/option><option value='CN' >China<\/option><option value='SG' >Singapur<\/option><option value='TW' >Taiwan<\/option><option value='VN' >Vietnam<\/option><option value='IL' >Israel<\/option><option value='TR' >T\u00fcrkei<\/option><option value='GE' >Georgien<\/option><\/select><\/div><\/div><\/div>\n                    <\/div>\n                    <div class='gform_page_footer top_label'>\n                         <input type='button' id='gform_next_button_18_29' class='gform_next_button gform-theme-button button' value='Weiter'  onclick='jQuery(\"#gform_target_page_number_18\").val(\"2\");  jQuery(\"#gform_18\").trigger(\"submit\",[true]); ' onkeypress='if( event.keyCode == 13 ){ jQuery(\"#gform_target_page_number_18\").val(\"2\");  jQuery(\"#gform_18\").trigger(\"submit\",[true]); } ' \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_18_2' class='gform_page' data-js='page-field-id-29' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_18_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_18_22\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_22\" ><label class='gfield_label gform-field-label' for='input_18_22'>Auftrags-\/Kommissionnummer<\/label><div class='ginput_container ginput_container_text'><input name='input_22' id='input_18_22' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_36\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_36\" ><h3 class=\"gsection_title\">Kontaktdaten des Endkunden\/der Kommission<\/h3><\/div><div id=\"field_18_31\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_31\" ><label class='gfield_label gform-field-label' for='input_18_31'>Anrede<\/label><div class='ginput_container ginput_container_select'><select name='input_31' id='input_18_31' class='large gfield_select'     aria-invalid=\"false\" ><option value='' ><\/option><option value='m' >Herr<\/option><option value='W' >Frau<\/option><\/select><\/div><\/div><div id=\"field_18_32\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_32\" ><label class='gfield_label gform-field-label' for='input_18_32'>Vorname<\/label><div class='ginput_container ginput_container_text'><input name='input_32' id='input_18_32' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_33\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_33\" ><label class='gfield_label gform-field-label' for='input_18_33'>Nachname<\/label><div class='ginput_container ginput_container_text'><input name='input_33' id='input_18_33' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_34\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_34\" ><label class='gfield_label gform-field-label' for='input_18_34'>E-Mail<\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_34' id='input_18_34' type='email' value='' class='large'     aria-invalid=\"false\"  autocomplete=\"email\"\/>\n                        <\/div><\/div><div id=\"field_18_37\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_37\" ><label class='gfield_label gform-field-label' for='input_18_37'>Telefonnummer<\/label><div class='ginput_container ginput_container_phone'><input name='input_37' id='input_18_37' type='tel' value='' class='large'    aria-invalid=\"false\"  autocomplete=\"tel\" \/><\/div><\/div><div id=\"field_18_38\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_38\" ><label class='gfield_label gform-field-label' for='input_18_38'>Stra\u00dfe<\/label><div class='ginput_container ginput_container_text'><input name='input_38' id='input_18_38' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_39\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_39\" ><label class='gfield_label gform-field-label' for='input_18_39'>PLZ<\/label><div class='ginput_container ginput_container_text'><input name='input_39' id='input_18_39' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_40\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_40\" ><label class='gfield_label gform-field-label' for='input_18_40'>Ort<\/label><div class='ginput_container ginput_container_text'><input name='input_40' id='input_18_40' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_18_41\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_41\" ><label class='gfield_label gform-field-label' for='input_18_41'>Land<\/label><div class='ginput_container ginput_container_select'><select name='input_41' id='input_18_41' class='large gfield_select'     aria-invalid=\"false\" ><option value='' ><\/option><option value='AX' >Aland Islands<\/option><option value='AL' >Albanien<\/option><option value='AD' >Andorra<\/option><option value='AT' >\u00d6sterreich<\/option><option value='BY' >Wei\u00dfrussland<\/option><option value='BE' >Belgien<\/option><option value='BA' >Bosnien und Herzegowina<\/option><option value='BG' >Bulgarien<\/option><option value='HR' >Kroatien<\/option><option value='CZ' >Tschechien<\/option><option value='DK' >D\u00e4nemark<\/option><option value='EE' >Estland<\/option><option value='FO' >F\u00e4r\u00f6er Inseln<\/option><option value='FI' >Finnland<\/option><option value='FR' >Frankreich<\/option><option value='DE' >Deutschland<\/option><option value='GI' >Gibraltar<\/option><option value='GR' >Griechenland<\/option><option value='GG' >Guernsey<\/option><option value='VA' >Heiliger Stuhl (Staat der Vatikanstadt)<\/option><option value='HU' >Ungarn<\/option><option value='IS' >Island<\/option><option value='IE' >Irland<\/option><option value='IM' >Isle of Man<\/option><option value='IT' >Italien<\/option><option value='JE' >Jersey<\/option><option value='XK' >Kosovo<\/option><option value='LV' >Lettland<\/option><option value='LI' >Liechtenstein<\/option><option value='LT' >Litauen<\/option><option value='LU' >Luxemburg<\/option><option value='MK' >Mazedonien, die ehemalige jugoslawische Republik<\/option><option value='MT' >Malta<\/option><option value='MD' >Moldawien, Republik<\/option><option value='MC' >Monaco<\/option><option value='ME' >Montenegro<\/option><option value='NL' >Niederlande<\/option><option value='NO' >Norwegen<\/option><option value='PL' >Polen<\/option><option value='PT' >Portugal<\/option><option value='RO' >Rum\u00e4nien<\/option><option value='SM' >San Marino<\/option><option value='RS' >Serbien<\/option><option value='CS' >Serbien und Montenegro<\/option><option value='SK' >Slowakei<\/option><option value='SI' >Slowenien<\/option><option value='ES' >Spanien<\/option><option value='SJ' >Spitzbergen und Jan Mayen<\/option><option value='SE' >Schweden<\/option><option value='CH' >Schweiz<\/option><option value='UA' >Ukraine<\/option><option value='GB' >Vereinigtes K\u00f6nigreich<\/option><\/select><\/div><\/div><\/div>\n                    <\/div>\n                    <div class='gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_18_30' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' value='Zur\u00fcck'  onclick='jQuery(\"#gform_target_page_number_18\").val(\"1\");  jQuery(\"#gform_18\").trigger(\"submit\",[true]); ' onkeypress='if( event.keyCode == 13 ){ jQuery(\"#gform_target_page_number_18\").val(\"1\");  jQuery(\"#gform_18\").trigger(\"submit\",[true]); } ' \/> <input type='button' id='gform_next_button_18_30' class='gform_next_button gform-theme-button button' value='Weiter'  onclick='jQuery(\"#gform_target_page_number_18\").val(\"3\");  jQuery(\"#gform_18\").trigger(\"submit\",[true]); ' onkeypress='if( event.keyCode == 13 ){ jQuery(\"#gform_target_page_number_18\").val(\"3\");  jQuery(\"#gform_18\").trigger(\"submit\",[true]); } ' \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_18_3' class='gform_page' data-js='page-field-id-30' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_18_3' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_18_44\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_44\" ><h3 class=\"gsection_title\">Informationen zum Produkt<\/h3><\/div><fieldset id=\"field_18_20\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible image-choices-field image-choices-use-images image-choices-show-labels ic-theme--simple ic-cols--6 ic-cols-md--fixed ic-cols-sm--fixed ic-lightbox-captions \"  data-field-class=\"image-choices-field image-choices-use-images image-choices-show-labels ic-theme--simple ic-cols--6 ic-cols-md--fixed ic-cols-sm--fixed ic-lightbox-captions\" data-js-reload=\"field_18_20\" ><legend class='gfield_label gform-field-label' >Produktgruppe (Bitte w\u00e4hlen Sie Ihr System.)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_18_20'>\n\t\t\t<div class='gchoice gchoice_18_20_0 image-choices-choice gform-theme__no-reset--children'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_20' type='radio' value='xline_bionyx'  id='choice_18_20_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label  for='choice_18_20_0' id='label_18_20_0' class='gform-field-label gform-field-label--type-inline' ><span class=\"image-choices-choice-image-wrap\" style=\"background-image:url(https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_xline_sup.jpg)\"><img decoding=\"async\" src=\"https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_xline_sup.jpg\" alt=\"\" class=\"image-choices-choice-image\" data-lightbox-src=\"https:\/\/dev.ekey.net\/wp-content\/uploads\/ekey_xline_sup.jpg\" \/><\/span><span class=\"image-choices-choice-text\">ekey xLine<\/span><\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_18_20_1 image-choices-choice gform-theme__no-reset--children'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_20' type='radio' value='sline_bionyx'  id='choice_18_20_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label  for='choice_18_20_1' id='label_18_20_1' class='gform-field-label gform-field-label--type-inline' ><span class=\"image-choices-choice-image-wrap\" style=\"background-image:url(https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_sline_sup.jpg)\"><img decoding=\"async\" src=\"https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_sline_sup.jpg\" alt=\"\" class=\"image-choices-choice-image\" data-lightbox-src=\"https:\/\/dev.ekey.net\/wp-content\/uploads\/ekey_sline_sup.jpg\" \/><\/span><span class=\"image-choices-choice-text\">ekey sLine<\/span><\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_18_20_2 image-choices-choice gform-theme__no-reset--children'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_20' type='radio' value='dline_bionyx'  id='choice_18_20_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label  for='choice_18_20_2' id='label_18_20_2' class='gform-field-label gform-field-label--type-inline' ><span class=\"image-choices-choice-image-wrap\" style=\"background-image:url(https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_dline_sup.jpg)\"><img decoding=\"async\" src=\"https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_dline_sup.jpg\" alt=\"\" class=\"image-choices-choice-image\" data-lightbox-src=\"https:\/\/dev.ekey.net\/wp-content\/uploads\/ekey_dline_sup.jpg\" \/><\/span><span class=\"image-choices-choice-text\">ekey dLine<\/span><\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_18_20_3 image-choices-choice gform-theme__no-reset--children'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_20' type='radio' value='keypad'  id='choice_18_20_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label  for='choice_18_20_3' id='label_18_20_3' class='gform-field-label gform-field-label--type-inline' ><span class=\"image-choices-choice-image-wrap\" style=\"background-image:url(https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_keypad_sup.jpg)\"><img decoding=\"async\" src=\"https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_keypad_sup.jpg\" alt=\"\" class=\"image-choices-choice-image\" data-lightbox-src=\"https:\/\/dev.ekey.net\/wp-content\/uploads\/ekey_keypad_sup.jpg\" \/><\/span><span class=\"image-choices-choice-text\">ekey keypad<\/span><\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_18_20_4 image-choices-choice gform-theme__no-reset--children'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_20' type='radio' value='home-multi-net'  id='choice_18_20_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label  for='choice_18_20_4' id='label_18_20_4' class='gform-field-label gform-field-label--type-inline' ><span class=\"image-choices-choice-image-wrap\" style=\"background-image:url(https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_integra_sup.jpg)\"><img decoding=\"async\" src=\"https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_integra_sup.jpg\" alt=\"\" class=\"image-choices-choice-image\" data-lightbox-src=\"https:\/\/dev.ekey.net\/wp-content\/uploads\/ekey_integra_sup.jpg\" \/><\/span><span class=\"image-choices-choice-text\">ekey home | ekey multi | ekey net<\/span><\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_18_20_5 image-choices-choice gform-theme__no-reset--children'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_20' type='radio' value='uno'  id='choice_18_20_5' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label  for='choice_18_20_5' id='label_18_20_5' class='gform-field-label gform-field-label--type-inline' ><span class=\"image-choices-choice-image-wrap\" style=\"background-image:url(https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_uno_sup.jpg)\"><img decoding=\"async\" src=\"https:\/\/www.ekey.net\/wp-content\/uploads\/ekey_uno_sup.jpg\" alt=\"\" class=\"image-choices-choice-image\" data-lightbox-src=\"https:\/\/dev.ekey.net\/wp-content\/uploads\/ekey_uno_sup.jpg\" \/><\/span><span class=\"image-choices-choice-text\">ekey uno<\/span><\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_18_21\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_21\" ><label class='gfield_label gform-field-label' for='input_18_21'>Seriennummer Fingerprintleser<\/label><div class='ginput_container ginput_container_text'><input name='input_21' id='input_18_21' type='text' value='' class='large'  aria-describedby=\"gfield_description_18_21\"    aria-invalid=\"false\"   \/> <\/div><div class='gfield_description' id='gfield_description_18_21'>Wo finde ich die Seriennummer der Ger\u00e4te? \n<a href =https:\/\/www.ekey.net\/ekeybionyx_faq\/wo-finde-ich-in-der-ekey-bionyx-app-informationen-ueber-mein-geraet\/\" target = \"_blank\">Link<\/a><\/div><\/div><div id=\"field_18_25\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_25\" ><label class='gfield_label gform-field-label' for='input_18_25'>Seriennummer Controller<\/label><div class='ginput_container ginput_container_text'><input name='input_25' id='input_18_25' type='text' value='' class='large'  aria-describedby=\"gfield_description_18_25\"    aria-invalid=\"false\"   \/> <\/div><div class='gfield_description' id='gfield_description_18_25'>Wo finde ich die Seriennummer der Ger\u00e4te? <a href =https:\/\/www.ekey.net\/ekeybionyx_faq\/wo-finde-ich-in-der-ekey-bionyx-app-informationen-ueber-mein-geraet\/\" target = \"_blank\">Link<\/a><\/div><\/div><div id=\"field_18_24\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_24\" ><label class='gfield_label gform-field-label' for='input_18_24'>Vorlieferant (H\u00e4ndler\/Hersteller)<\/label><div class='ginput_container ginput_container_text'><input name='input_24' id='input_18_24' type='text' value='' class='large'  aria-describedby=\"gfield_description_18_24\"    aria-invalid=\"false\"   \/> <\/div><div class='gfield_description' id='gfield_description_18_24'>Sie haben Ihr ekey Produkt in einer Haust\u00fcr gekauft? Bitte geben Sie hier den Namen des T\u00fcrproduzent oder des H\u00e4ndlers ein.<\/div><\/div><div id=\"field_18_23\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_23\" ><label class='gfield_label gform-field-label' for='input_18_23'>Bitte geben Sie hier die E-Mailadresse des System-Administrators ein<\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_18_23' type='text' value='' class='large'  aria-describedby=\"gfield_description_18_23\"    aria-invalid=\"false\"   \/> <\/div><div class='gfield_description' id='gfield_description_18_23'>Wo finde ich die E-Mailadresse des Systemadministrators?<a href =https:\/\/www.ekey.net\/ekeybionyx_faq\/wo-finde-ich-in-der-ekey-bionyx-app-informationen-ueber-die-personen\/\" target = \"_blank\">Link<\/a><\/div><\/div><div id=\"field_18_17\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_17\" ><label class='gfield_label gform-field-label' for='input_18_17'>Beschreibung<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_17' id='input_18_17' class='textarea large'   maxlength='3000'  aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_18_45\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_18_45\" ><label class='gfield_label gform-field-label' for='input_18_45'>Name<\/label><div class='ginput_container'><input name='input_45' id='input_18_45' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_18_45'>This field is for validation purposes and should be left unchanged.<\/div><\/div><\/div><\/div>\n        <div class='gform_page_footer top_label'><input type='submit' id='gform_previous_button_18' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' value='Zur\u00fcck'  onclick='if(window[\"gf_submitting_18\"]){return false;}  if( !jQuery(\"#gform_18\")[0].checkValidity || jQuery(\"#gform_18\")[0].checkValidity()){window[\"gf_submitting_18\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_18\"]){return false;} if( !jQuery(\"#gform_18\")[0].checkValidity || jQuery(\"#gform_18\")[0].checkValidity()){window[\"gf_submitting_18\"]=true;}  jQuery(\"#gform_18\").trigger(\"submit\",[true]); }' \/> <input type='submit' id='gform_submit_button_18' class='gform_button button' value='Absenden'  onclick='if(window[\"gf_submitting_18\"]){return false;}  if( !jQuery(\"#gform_18\")[0].checkValidity || jQuery(\"#gform_18\")[0].checkValidity()){window[\"gf_submitting_18\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_18\"]){return false;} if( !jQuery(\"#gform_18\")[0].checkValidity || jQuery(\"#gform_18\")[0].checkValidity()){window[\"gf_submitting_18\"]=true;}  jQuery(\"#gform_18\").trigger(\"submit\",[true]); }' \/> \n            <input type='hidden' class='gform_hidden' name='is_submit_18' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='18' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_18' value='WyJ7XCIxOVwiOltcIjM3OTdjODkwZjYxNzIxNmNhODFlMDI4OGJlZGRmNGExXCIsXCIzZTI1YWNkYzIzYTA5MDU5Zjk4MTUwNDZmODVmZjNlZFwiXSxcIjIwXCI6W1wiMTBkMmM2MDA0N2IyYmU1ZmIyYjQ5MTI5YzdlYWJkYmJcIixcIjlkODY1NGU2NDczMzc4NDRiMjU3OTdjZDAyM2NlOGI2XCIsXCI0NjAxMWEyY2YxZGI1MTFjMTQxN2M3NjJlN2YwNmY3OFwiLFwiNzQzYTI5NmRkMjI5ZTgzNWVkYjNlY2VmNzhhNGMwYzVcIixcImQxNTdjM2QzZmI4MjIzZjQxZTU5ODUwMzE5NDZiZjE4XCIsXCI0MmYyMTk2NTdkMDc1M2FkOGZkNzVhYzliMjgyMGI0NlwiXX0iLCI5ZjNmMjI3Y2YxZjJiZTRlNGVhOTE5Y2ViNGZlNDk1NSJd' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_18' id='gform_target_page_number_18' value='2' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_18' id='gform_source_page_number_18' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/div><\/div>\n                        <\/form>\n                        <\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 18, 'https:\/\/dev.ekey.net\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_18').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_18');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_18').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_18').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_18').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_18').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_18').offset().top - mt); 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